Cricket Returns was founded on the idea that online returns are an investment, not a cost.
Today's shoppers overwhelmingly value the ability to return. A retailer’s return policy influences up to 85% of online purchases.
Great returns experiences make retailers stand out. Customer service is surpassing price and product quality as a key brand differentiator.
Generous return programs are expensive. Online retailers spend an average of 9% of their revenue managing returns (by comparison, an average of 8% of revenue is spent on marketing).
Returns are a powerful tool that can and should be optimized. Carefully targeted returns programs can increase the loyalty and lifetime spend of high value shoppers, while preserving precious margins from riskier transactions.
Cricket is the first SaaS solution that focuses on the effectiveness and ROI of online returns. We help retailers optimize their return policies like the best marketing, resulting in more sales, better loyalty, and higher profits.
Cricket is led by founders who previously led logistics and engineering teams at some of the top e-commerce companies in NYC.